Meet the all-in-one customer communications platform
Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.
That’s why we’re here. Sales, marketing, and support teams at more than 25,000 businesses use Intercom’s all-in-one customer communications platform every day to drive faster growth through better relationships.
Chat with your customers the way they want
Chat directly in the product
We make it easy for customers to get help right when—and where—they need it.
Help when the time is right
Chat when it’s convenient for your customers and your team, whether that’s now or later.
Never lose a conversation
Your chat history is always saved, so customers can come back to a chat whenever they’d like, on any device.
CUSTOMER SUPPORT
Scale support without investing in more resources
IN-CONTEXT SUPPORT
Be there with a powerful Messenger in-context, where it matters
Intercom Messenger works alongside your existing support tools to give customers a choice of self-serve or live support.
AUTOMATED SUPPORT
Automate support and deliver value faster
Reduce your team’s workload and deliver immediate value by offering help centre articles and answers to common questions in the Messenger. Resolution Bot can automate answers to 33% of common questions.
TICKETS
A ticketing system that treats people like people
Provide personal, in-context resolutions to any type of customer query—from simple to complex—with the only Messenger-first ticketing solution. Plus, it also works with traditional channels like email.
33%
of common questions resolved automatically
68%
faster first-response times compared to email
92%
reported average customer satisfaction
CUSTOMER ENGAGEMENT
Drive higher activation, growth, and retention
31%
average increase in engagement rate
22%
average increase in activation rate
21%
average increase in customer retention
IN-PRODUCT MESSAGING
Help customers engage more deeply with your product
Create powerful onboarding experiences and announce new offers when customers are ready to take the next step.
POWERFUL DATA
Make every engagement personal
Use first-party data to transform customer experiences into tailored, relevant, and personalised digital engagements.
MULTI-CHANNEL ENGAGEMENT
Create multi-channel campaigns that feel like one seamless engagement
With Intercom Series, you can create a consistent experience across every message to drive action at every step of the customer journey.
